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GENERAL ENQUIRIES

Customer Service

To get in touch with us, please fill in our contact form below with as much detail as possible.

Once submitted we will get back to you within 1-2 business days.

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Press enquiries

Press & Product

Please contact the team for product requests or other press enquiries via the form below.

We will get back to you as soon as possible.

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Frequently Asked Questions

If you have placed an order that is shipping within the UK using Express shipping methods, please note orders take 1-2 business days for delivery (this is excluding weekends and national Holidays). If placing an order with Standard delivery please allow 3-4 business days. We kindly recommend checking our Express and Standard shipping cut off times, which can be found in the Delivery & Returns section of our website. 

For International orders we use Royal Mail International Tracked and Signed, delivery times vary depending on destination. Further information on this can be found in our Delivery section.

Our delivery costs are dependent on the country and method selected. We currently offer free Express UK delivery, and free International Delivery on orders over £200. More information on this can be found in our Delivery and Returns page.

Yes! We ship to most International destinations. More information on this can be found in the Delivery section of our website.

Your order will be packaged in a branded Spells of Love box, with a card on how to care for your jewellery, and shipped in an eco-friendly plastic free mailing bag.

Always store your Spells of Love jewellery in your box, or a soft pouch to prevent scratches and keep chains fastened to avoid the dreaded tangle! Store each piece in its own individual place as mixing different metals can cause tarnishing and alter gold plating. Temperature extremities can cause damage to your jewellery so avoid extreme humidity or heat to prevent any tarnishing. In an ideal world, your jewellery should be kept in a dark, cool and dry place (when you’re not wearing it, of course). If your jewellery is being stored away for a long time, occasional cleaning is recommended to maintain shine and prevent oxidation. If you’re going for a swim, take off your jewellery – it won’t appreciate the dip. Avoid contact with water, lotions, perfumes, cosmetics, detergents and chemicals where possible – we also recommend taking off your jewellery before bed to avoid rubbing and tangling.

Gold Vermeil is the next best thing to Solid Gold, however over time the Gold plating can fade depending on how your piece is looked after. We recommend looking at our care guide which can be found in the Materials & Care part of the website on how to care for and prolong the longevity of your piece.

We work with a renowned family owned manufacturer based in Thailand celebrated for their ethical and eco practices. Our manufacturer is a member of the Responsible Jewellery Council, UN Global Compacts, and most recently awarded the Human Rights Award 2021 for excellence in working practice, as well as being part of numerous sustainability programs. We also use a local family owned Gold plater’s here in the UK to Gold plate a percentage of all of our jewellery.

To arrange a return, we kindly request emailing us quoting your order number, and name and/or delivery address to hello@spellsoflove.co.uk

If you have placed an order that is shipping within the UK using Express shipping methods, please note orders take 1-2 business days for delivery (this is excluding weekends and national Holidays). If placing an order with Standard delivery please allow 3-4 business days. We kindly recommend checking our Express and Standard shipping cut off times, which can be found in the Delivery & Returns section of our website. 

For International orders we use Royal Mail International Tracked and Signed, delivery times vary depending on destination. Further information on this can be found in our Delivery section.

Our delivery costs are dependent on the country and method selected. We currently offer free Express UK delivery, and free International Delivery on orders over £200. More information on this can be found in our Delivery and Returns page.

Yes! We ship to most International destinations. More information on this can be found in the Delivery section of our website.

Your order will be packaged in a branded Spells of Love box, with a card on how to care for your jewellery, and shipped in an eco-friendly plastic free mailing bag.

Always store your Spells of Love jewellery in your box, or a soft pouch to prevent scratches and keep chains fastened to avoid the dreaded tangle! Store each piece in its own individual place as mixing different metals can cause tarnishing and alter gold plating. Temperature extremities can cause damage to your jewellery so avoid extreme humidity or heat to prevent any tarnishing. In an ideal world, your jewellery should be kept in a dark, cool and dry place (when you’re not wearing it, of course). If your jewellery is being stored away for a long time, occasional cleaning is recommended to maintain shine and prevent oxidation. If you’re going for a swim, take off your jewellery – it won’t appreciate the dip. Avoid contact with water, lotions, perfumes, cosmetics, detergents and chemicals where possible – we also recommend taking off your jewellery before bed to avoid rubbing and tangling.

Gold Vermeil is the next best thing to Solid Gold, however over time the Gold plating can fade depending on how your piece is looked after. We recommend looking at our care guide which can be found in the Materials & Care part of the website on how to care for and prolong the longevity of your piece.

We work with a renowned family owned manufacturer based in Thailand celebrated for their ethical and eco practices. Our manufacturer is a member of the Responsible Jewellery Council, UN Global Compacts, and most recently awarded the Human Rights Award 2021 for excellence in working practice, as well as being part of numerous sustainability programs. We also use a local family owned Gold plater’s here in the UK to Gold plate a percentage of all of our jewellery.

To arrange a return, we kindly request emailing us quoting your order number, and name and/or delivery address to hello@spellsoflove.co.uk

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FREE UK STANDARD DELIVERY ON ORDERS OVER £75

FREE INTERNATIONAL DELIVERY OVER £200

PAY IN INSTALMENTS WITH KLARNA OR CLEARPAY