Delivery & Returns
UK DELIVERY OPTIONS
| Delivery Option | Price | Service | Order By | Free on orders over |
|
Standard Delivery (Royal Mail Tracked 48) |
£3.50 | 1-2 working days | 3:30pm | £85 |
|
UK Next Day Delivery (Royal Mail Tracked 24) |
£4.95 | 1 working day | 3:30pm | £150 |
|
Saturday Delivery (Royal Mail Guaranteed Saturday Delivery) |
£10 | 1 working day | 3:30pm Friday |
INTERNATIONAL DELIVERY
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All duties and taxes are now included at checkout, so the price you see is the total price you pay—no hidden costs, no surprise charges.
All international orders are shipped via FedEx Economy or FedEx Express, depending on the shipping method selected at checkout. We now offer free international delivery on all orders over £200.
| International Standard (Economy) Delivery | Price | Service | Order By | Free on orders over |
|
Europe (Fedex Economy) |
£13.95 | 1-7 business days | 3:30pm | £200 |
|
United States (Fedex Economy) |
£14.95 | 1-7 business days | 3:30pm | £200 |
|
Australia/ New Zealand and Oceania (Fedex Economy) |
£15.95 | 3-7 business days | 3:30pm | £200 |
|
Rest of World (Fedex Economy) |
£15.95 | 3-7 business days |
3:30pm |
£200 |
| International Express Delivery | Price | Service | Order By | Free on orders over |
|
Europe (Fedex Express) |
£17.95 | 1-4 business days | 3:30pm | £200 |
|
United States (Fedex Economy) |
£19.50 | 1-4 business days | 3:30pm | £200 |
|
Australia/ New Zealand and Oceania (Fedex Economy) |
£28.14 | 1-5 business days | 3:30pm | £200 |
|
Rest of World (Fedex Economy) |
£28.14 | 1-5 business days |
3:30pm |
£200 |
Customs and Import Information
All duties and taxes are now included at checkout, so the price you see is the total price you pay—no hidden costs, no surprise charges.
As part of this service, we collect all required import taxes and duties at the time of purchase and remit them to the appropriate authorities on your behalf. This ensures your order clears customs smoothly and arrives without delay.
Enjoy a seamless, worry-free shopping experience—wherever you are in the world.
Returns & Exchanges
Items can be returned within 14 days of delivery of order. Exclusions: Earrings cannot be returned due to hygiene reasons. Custom made, or custom length, and/or engraved pieces, or personalised pieces cannot be returned. Items must be returned unworn, unaltered and in the same condition as sold and in their original packaging, Unfortunately, we cannot cover return shipping costs. Each item is described and pictured as clearly as possible and the buyer is responsible for any return shipping costs, unless the item is faulty.
We aim to refund returned items within 14 days of receiving and inspecting the return item. If a refund has not been received after this time, please contact us by email on hello@spellsoflove.co.uk. To ensure the return is processed as quickly as possible, please quote your order number and/or name and address, or order receipt in email, and pop over to hello@spellsoflove.co.uk
Exchanges - We are happy to exchange items if unsuitable. Please contact us via email or contact form in the ‘Contact Us’ section of the website, if you would like to arrange an exchange please email hello@spellsoflove.co.uk.
Cancellation of order - We work as fast as possible to ship your order, and therefore would need to be notified if you would like to cancel your order within 1 hour of purchase. As we like to ship orders as quickly as possible for you, we cannot be held responsible if an item has been shipped. If you would like to cancel your order please email hello@spellsoflove.co.uk quoting your order number.
T&C's, Free Gift With Purchase
If an order is placed with a free gift with purchase and return is subsequently requested, the free gift with purchase must be returned along with goods for return. If goods are returned without free gift with purchase, the free gift value will be charged or refund will held until free gift is received. If returning items which takes the order value under the free gift spend amount, the free gift must be returned or the free gift value amount e.g., £50 (Calypso Studs) will be deducted from the return amount, or charged. Customer must add free gift at cart. Offer cannot be used in conjunction with any other offer or discount code. Purchase of gift card's not included in promotion.