Most SpellsofLove jewellery can be returned within 14 days of receiving delivery. Custom jewellery, and altered jewellery cannot be returned or exchanged.
Items must be returned unworn and in its original box with tags. Items will not be refunded until they have been received and checked. Items that are returned with signs of wear will not be accepted. Items returned outside of the 14 day period will not be accepted.
Unfortunately we cannot cover return shipping costs, each item is described and pictured as clearly as possible, the buyer is responsible for these costs.
We cannot accept returns on earrings for hygiene reasons.
We cannot accept returns or exchanges on Sale items.
Due to our current systems, exchanges are not currently possible. Items will have to be returned and refunded and then re purchased. If items are the same price, it may be possible to offer an exchange, please contact us and we will do our best to help.
Cancelling An Order
If you would like to cancel an order, please get in touch with us straight away. As we like to get all items out to you as fast as possible, cancelling an order may not be possible, we are not responsible for this.